Following the judging of Australia’s REAL ESTATE SERVICES category, in the 2023 Australian Achiever Awards we are pleased to report that Hallmarq Property Group achieved a score of 98.17%* for customer relations and service. This is an outstanding result and shows that your customer service approach is one of the highest standards.

The judging process for the 2023 Australian Achiever Awards for Australia’s Real Estate Services category was completed on 28 July 2023.

Hallmarq Property Group scored a highly recommended 98.17%.

Now into its twenty-sixth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Our full results:

2023 Overall Score: 98.17%*

The following analysis of your score across all customer and trade references provides an indication of how your business rates over eight customer service values:

Time Related Service – 99.50%
phone calls/appointments/delivery

Client Needs – 96.67%
is the customer getting/given what they want

Care and Attention – 100.00%
all dealings handled with expected care

Value – 100.00%
does customer satisfaction outweigh the cost

Attitude – 95.56%
politeness/friendliness/handling problems

Communication – 97.73%
clarity/courtesy

Referral – 98.96%
word of mouth recommendation

Overall Perception – 98.61%
consistency/standard of work/presentation

Comments from our customers:

“Rebecca and her team are always professional and friendly. I was impressed with their transparency and overall communication skills. They guided us through the sales process. They negotiated very well, and I am happy with the property we purchased. Their reputation in the local area is excellent.

We were with another agent who could not find anything for us in the five months we used them. But once we changed to Hallmarq Property Group, Rebecca found the right home for us. She helped with an off-the-market property. And she negotiated a deal and purchased it in a week. We are very grateful for her time and efforts.

They are highly responsive. Rebecca and Laura are great to deal with. They have good contacts outside the company for additional support in providing information. The outcome they produced for us was exceptional. They are very experienced and know what they are doing. We are delighted we chose Hallmarq Property Group.”

For verification of this report, please contact:
Jody Harwood, Director, Australian Achiever Awards
E award@achiever.com.au